1. Oversee the operations of the imports team overall as the Department head and mentor the team members by assigning them timely tasks & evaluating them on a regular basis
2. Responsible for the GP figures agreed with the management for imports department on a monthly/ quarterly and yearly basis
3. Support  sales & business development team  on new business generation by supporting  them on preparation of quotes, submitting responses to RFQ’s, customer follow of key customers identified/ assigned.
4. Create SOP for business once secured to enable seamless experience for the customers
5. Helping management & sales team to develop new trade lanes/ business models by coordinating with Overseas offices , local sales team and regional Management (like Air & Sea import consoles from critical markets). Key is to develop good relations with key & active  overseas partners in Far East & Europe.

• To coordinate and oversee day today activities of customer service, operations & CHA team to ensure smooth flow of Ocean freight Exports for business handled by Chennai office.
• Negotiate with carriers to secure competitive export Ocean freight rates to win both Nomination as well sales biz.,
• To develop & implement SOP’s for all new customers and ensure Customer service, documentation and operations team members to adhere to the guidelines framed
• Review the job file and approve vendor payments & liner payments
• To be responsible for approving all quotations related to Ocean exports prior sharing the same with overseas agents, Sales team & even RFQ’s/ Online bids.
• To be responsible for coordinating with Sales team and finance team for collection of dues from customers having credit arrangement (local and overseas as well)
• To oversee the coordination for arranging payments to carriers/ Ocean liners.
• To be responsible for the adhering to the revenue and expenditure budget approved and assigned for Ocean exports department and striving to achieve the revenue targets, while keeping expenditure at the optimum level.

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• To ensure Operational Excellence as per the departmental objective and take full Control of Air & Sea Export Custom Clearance Department
• To understand and implement CCL SOP for handling export documents/ shipments
• Responsible for interfacing and managing relationships between customs and customers (internal & external) and supporting delivery through timely clearance of shipments
• Process adherence and GP checking / job wise profitability checking
• To meet 100% compliance in CCL processes at all times of KYC and operations
• Every day please make it a point to check the records of Bill of Entry , Shipping bills filed in your firm / companies name with record avalible in Icegate website
• To understand the correct accounting practice while billing to customer
• 100% Data integrity in Othello / Closing of cost accrual within 15 working days from clearance date -100% Compliance. Adherence to ISO procedure and objectives in totality -100% compliance

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